It works best to create an account on a device with a larger screen and with Chrome as your web browser. If it still doesn’t work, please contact our customer service: online@super-retail.com or +5999 465-2144.

You can easily select the nearest district.

ONLY FOR CURACAO: Select the import category ‘Other’ which calculates with 10.5% import duties, which is the most common rate. Please note that the costs may be disappointing afterwards if you order a product with a higher import tariff. Of course, it may also be a pleasant surprise if the import tariff is lower.

No, the goods that are sent to the islands MUST be paid for in the Netherlands. So you cannot use “pay later” like Klarna.

At Super Retail Online we have high quality standards for handling packages, and unfortunately IKEA’s transport process does not meet these standards.

We have noticed that IKEA’s delivery process often does not run correctly, resulting in missing items when orders arrive at our delivery address in the Netherlands. In addition, the goods are not packaged seaworthy, which significantly increases the chance of damage during transport. This has led to damaged orders on several occasions, which understandably causes a lot of disappointment among our customers.

Our priority is to provide high-quality service and to ensure the quality of your order during transport. Unfortunately, we cannot guarantee this for IKEA orders.

Some webshops ask for a phone number when checking out, fill in the following phone number: +31 6 825 765 03

Orders can only be delivered from Monday to Friday from 9 AM – 5 PM to our address: Contour Avenue 81, 2133 LD Hoofddorp

Yes, you can only pay by debit card or credit card.

You can download and save/print the receipt of your purchase from the Super Retail Online portal. After logging in, click on your order number, here you will find the “customer invoice”.

Unfortunately, products purchased via marktplaats.nl or other auction sites cannot be shipped with Super Retail Online.

Your order can still be sent, uncheck the box “Do you want to get the VAT back” for your order. Unfortunately, it is not possible to get the VAT back without a VAT invoice. As a result, we cannot offset the paid VAT with the transport costs and import duties.

If your package has a different size, this is not a problem. However, we do charge some additional costs. A different size requires more volume for transport, which makes transport a bit more expensive. For packages larger than 100cm we charge 25 euros and for packages larger than 200cm we charge 50 euros. These costs are stated in the transport costs and are simply visible in your calculation, clear and transparent, right?

Air freight: For Curacao, please allow 3 working days from the moment your order is delivered to us in the Netherlands. For Bonaire, it may take longer because there is 1 flight available per week (Saturday or Sunday).

Sea freight: Please allow 4-5 weeks from the moment your order is delivered to us in the Netherlands.

In the cost indicator you can get an indication of the costs. Enter the price, the dimensions including the weight. Select air freight or sea freight and select the import duty category (not for Bonaire, where the ABB applies). Please note: this is only an indication. The transport rates are subject to change and no rights can be derived from them.

NO, unfortunately not. For example, power banks (batteries), fragrances (EDT) and pressurized containers (aerosols) cannot be transported by air freight. These can be taken with our sea freight shipments.

No, unfortunately, this is not possible. Super Retail Online is only intended to send products that have been purchased from an official webshop.

Unfortunately, not all goods can be transported or imported with Super Retail Online. Products that are NOT accepted are:

1. Food and nutritional supplements
2. Medical goods, such as face masks
3. Vitamins and medicines
4. Live animals, plants and flowers
5. Fireworks
6. Illegal goods, such as firearms, drugs etc.
7. Goods in the category “Dangerous goods”/”hazardous substances”

Volumetric weight is the weight assigned to a package depending on its dimensions. A large package of 2KG can have a (much) higher volumetric weight due to its large dimensions. The highest weight of volumetric weight or actual weight is calculated in the transport costs. The volumetric weight can be calculated as follows:

height in cm x width in cm x depth in cm divided by 1,000 times 0.167

Example: A package of 33cm x 80cm x 45cm has a volumetric weight of 19.8KG (33x80x45 / 1,000 x 0.167).

Our cost indicator takes all of this into account when calculating the transport costs, so always fill in the correct dimensions of the packaging box!

You can pick up your order at the Super Retail Online pick up point. Don’t forget to bring your ID, you may be asked for it.

On Curacao this is in Saliña. DA and Pearle Vision are located at the front of the building, the Super Retail Online pick up point is at the back of the building. An order can be picked up from Monday to Saturday between 9 AM and 6 PM.

On Bonaire this is at Kaya Gob. N Debrot at the Super Retail stores (DA/Pearle Vision/Bruna and Top1Toys). An order can be picked up on Tuesday, Wednesday and Saturday between 9 AM and 5 PM and on Thursday and Friday between 9 AM and 1 PM.